ETB Autocentres and Britannia Tyres have gone platinum for their customer service levels for second successive year, with global review experts Feefo heaping more praise on the networks.
Both brands have scooped the Feefo Platinum Trusted Service Award for 2024, in honour of the retail experience created for their customers over the past 12 months. The award is an independent seal of excellence and they qualified to win having recorded more than 50 ratings of between 4.5 and 4.9 between January 1st 2023 and December 31st 2023.
ETB Autocentres’ retail director Paul Nunn said: “We are thrilled to secure this Feefo Platinum Award for second year in a row, because it underlines the huge strides we continue to make in the area of customer service.
“We pride ourselves on providing a memorable experience for motorists every time and the amount of long-term customers at all of our stores is testament to the work we do to put them first. This Feefo award adds more credibility to our efforts and we couldn’t be happier.
“The award also recognises just how hard our staff have worked under a number of challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter a new year, we will continue to listen, understand and deliver what our customers want.”
Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase ETB Autocentres and Britannia Tyres, who are continuing to go above and beyond for each and every customer. A particular congratulations to both brands for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
Paul added: “To win this latest Feefo award acts as a reminder of all of the good work we’ve undertaken as a business to improve our automotive offering. But it the hard work can’t stop here. We must build on it and continue to listen to our customers and maintain an open and honest environment that makes them think of us again and again.”
Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. They are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
ETB Autocentres and Britannia Tyres have won Feefo’s Platinum Service Award for the second consecutive year (Photo: Feefo)
